Our customer service department is open from Monday-Thursday from 8 am-16 pm, and from 9 am – 14 pm on Fridays. You can call them by phone  + 45 7010 7700.  You are also welcome to contact us via the chat, placed in the right corner of your screen. If we are not online in the chat please leave a message and we will get back to you as soon as possible. 

If you wish to be a customer at MultiLine, we kindly ask you to contact our customer service apartment by phone – the number is + 45 7010 7700. Our customer service department is open from Monday-Thursday from 8 am-16 pm, and on Fridays from 9 am – 14 pm. You can also contact us using our chat, which is placed in the right corner of your screen.  

You are always able to access our webshop, even though you are not an existing customer at MultiLine. However, you are not able to see prices or order before you have your own private credentials for our webshop.

If you are a customer at MultiLine as wishes to get acces to our webshop platform please contact us at [email protected]  where you state the following:

• Your MultiLine customer number
• Name and last name
• Your e-mail adress

You can expect to receive your credentials for the webshop within 2 business days.

If you are not a current customer but wishes to be, and you would like access to our webshop, please contact us via our chat in the right corner of your screen, or call our customer service department + 45 7010 7700.

Our webshop is open 24/7. Therefore, using the webshop, you are always able to place an order, and you do not have to consider our opening hours. First time you order from our webshop a favorite lists is automatically created, in order for you to order quicker in the future. You also have the possibility to create you own favorite lists and name them as you prefer.

By using our webshop you will have access to everything in our assortment, whereas our hardback catalog does not represent the full assortment. You will also be able to view your order history from the webshop and access your invoices at all time, so documents are always stored in a safe place where you can find them.  

We are currently working on completing a guide, so you will be able to see how you navigate throughout our webshop, just be following our step-by-step guide. In the meantime, if you have questions you are always welcome to call our customer service department + 45 7010 7700. You can also contact us via our chat in the right corner of your screen

No, you can also order by telephone. If you wish to order via telephone – please contact our customer service department – phone number + 45 7010 77 00. Our opening hours are Monday-Thursday 8 am – 16 pm. And Fridays 8 am – 14 pm. Our webshop is of course always open. 

A favorite list is a list containing exactly the items you put on it. Its purpose is to make it easier for you to purchase the items you need. If you always purchase the same items, or you e.g. purchase one item on Mondays and another item on Fridays, you can create 2 separate lists and name them as you prefer. By using the favorite lists you no longer have to search through our categories or by item numbers – your favorite items is now on a list, and from the list you add them to your cart and complete the purchase. 

Please go to ”My Account” and ”My favorite lists”. 

After your first purchase in the webshop a favorite list is created automatically, as a service. If you want to purchase the exact same items again you can add them to your cart using the favorite list, and you do not have to use time finding the items you wish to purchase. You can see your favorite lists by going to “My Account” and selecting “My favorite lists”. You are also able to create new favorite lists and/or add items to current lists. 

If you have lost or forgotten your login credentials, you need to go to "Login" and select “Forgot password?” and fill out the form, in order to request for a new set of credentials. Shortly after filling out the form you should receive an e-mail and follow the link in order to create a new password. 

There can be several reasons for your inability to login to the MultiLine webshop. Please control that the entered e-mail address and password are correct. Please also check your internet connection.

If you have forgotten your password, please go to the Login button, select "Forgot password" and follow the instructions. 

If none of the above-mentioned reasons applies to you, please contact our customer service department at +45 7010 7700, or use our chat in the right corner of your screen. 

There can be several reasons for your inability to find an item. The item can be out of stock or delisted from our assortment. If you search for an item using our search, please check that you have entered the correct item number. If you search by item name please make sure to use the correct name for an item. 

You need to be a customer at MultiLine and logged in to our webshop in order to see our prices. If you do not have a customer account at MultiLine you will not be able to see prices on items.

If you have never ordered items from MultiLine before and wishes to create a customer account at MultiLine, please contact our customer service department by phone +45 70 10 7700 or via our chat in the right corner of your screen.

If you are a customer at MultiLine as wishes to get access to our webshop please contact us at [email protected]  where you state the following:

• Your MultiLine customer number
• Name and last name
• Your e-mail adress

You can expect to receive your credentials for the webshop within 2 business days.